F.A.Q.
Uploading Pictures and Message (if required)
Pictures and images can be sent to us in several ways:
1. A single image can be uploaded on the checkout page, via the thank you email or via the order on your account page.
2. Single or multiple images can be sent via email to wbcreations@wbcreations.co.uk, please include your order number and the item the image is for.
3. Send the message and font number (if required) via the personalisation box or via email with the image(s).
Image Quality:
Please make sure the images are high resolution for the best result. The recommended minimum resolution for printing is 300 DPI.
Screen shots or dark pictures will not produce good results. Although we will attempt to improve the quality if necessary, this is not guaranteed.
PLEASE NOTE: THE QUALITY OF THE FINISH WILL DEPEND ON THE QUALITY OF THE IMAGE RECEIVED.
Pretty much. The better quality the image the better the result.
Images that are too dark will not produce great results.
The image resolution should be a minimum of 300dpi and as large or larger than the image placement. If the resolution or quality of the image is sub standard we will do our best to improve the result by resizing and adjusting contrast and brightness but results cannot be guaranteed.
Most of the designs are purchased direct from designers, or from reputable websites like Creative Fabrica. Some designs are our own work or constructed using clipart supplied from other designers.
Images should be bright and at least 300dpi and as large or larger than the product placement.
Dark or blurry images will not produce a good result, although we will try to tidy them up if necessary.
Generally the standard mugs are dishwasher proof with the exceptions of the colour changing mugs. Please check the product description to be sure.
Yes. We have many more designs and products than are actually listed. We can also help with the design for specific products. Please use the contact form.
Yes we supply the correct labels on all products that have a scent added.
Depending on the product, we use various processes to produce the finished product.
Some of these are:
Laser Engraving and Cutting
CNC Machining
Sublimation Printing
Vinyl Cutting and High Temperature Transfer
3D Printing
The mugs are created using sublimation printing. The designs are created and adjusted using Photoshop and printed using a special sublimation printer and ink onto special paper.
This is then wrapped around the mug and heated in a mug press, which activates the ink and it is transferred to the coating on the mug.
Yes, although we have not added this to the website as yet. If you would like to discuss any requirements, please fill in the contact form and we will answer as soon as possible.
We only currently use Royal Mail as these are the most reliable in our experience.
We try to use recycled packing materials where possible and tend to reuse any packaging in which we have received products. So please do not be surprised if your order comes in an Amazon box 🙂